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What is Call Transfer?

The call transfer feature lets you transfer a call to an internal extension or a phone number. You can transfer calls with the touch of a button! This helps you deliver a quicker solution to the customer without making them run around in circles or be on hold for too long.
With Live Call Transfer, just place the caller on hold. Your caller hears the on-hold music or custom on-hold message. Then you follow iTeleCenter’s prompts to complete your call transfer.
There are two types of transfers: 
Warm Transfer: A warm transfer is when you speak with your team member before the call is transferred. You can tell the assigned individual about the caller’s issue and other information before transferring the call.
Blind Transfer: A blind transfer is when you transfer the caller to an extension or team member without speaking to them first. This type of transfer is basically used when it is not mandatory to speak to the recipient before transferring an interaction.

Get Call Transfer in 4 Easy Steps

Step -1

Choose a new business toll free, local, or vanity number from our large inventory or transfer your existing number to us.
Search a Toll Free and Local Phone Numbers

Step -2

Choose a plan that suits you. No long-term commitments. Cancel anytime.
Pricing and Plans

Step -3

Download our mobile apps (iOS/Android) or access iTeleCenter through any browser and have everything at your fingertips.

Step -4

We'll help you configure your settings and set up your call transfer feature to work exactly the way you want!

Benefits of Call Transfer

  • Route Calls To Any Extension, Department or Phone Number
  • Reduce Wait Time
  • Provide Solution to Prospects' Queries Instantly
  • Ensures End to End Business Connectivity

Why Choose iTeleCenter?

No Long-Term Contracts
Set Up in Minutes
Exceptional Customer Service
No Software or Hardware Required
Low-Cost Plans
You Own Your Number

Frequently Asked Questions

  • What do my callers hear while transferring the call?

    You can choose from on-hold music or custom on-hold message. You can customize according to your business needs.

  • Are there any limitations on the number of calls I can transfer?

    Nope, anyone connected to iTeleCenter can transfer as many calls as they need.

  • Does every team member have access to the call transfer functionality?

    Yes! Everyone connected to iTeleCenter has access to this feature.

  • Who can I transfer calls to?

    You can transfer incoming calls to any extension, department or phone number!

  • How much does it cost?

    Our plans start at $19.95/month. It varies as per the plan you opt for. You don't just get call transfer; you get plenty of other phone features when you purchase any of our plan. We have got plans for organizations of any size. Click here to view the plans.

  • Does call transfer work across all devices?

    Yes, you can easily transfer calls on any device you want — any smartphone, computer, or tablet.

  • Does iTeleCenter have a free trial period?

    Yes! We offer a 14-day free trial. You can cancel anytime, no obligations! Click here to start a free trial.

  • Can I keep my current number?

    Of course! Our concierge porting service will be happy to help you connect your landline, toll-free or VoIP number to iTeleCenter.

  • I have other questions. How can you help?

    If you have additional questions, we’re all ears!
    Click here to contact our support and sales team. 

Trusted by Over 100,000 small Businesses!

Here's what a few of them have to say.

Vern Pelzer, Jakel Media

"It's a great service, and I don't have to be stuck in the office to receive business calls."

Gina DeLong, Piranha Marketing, Inc.

"iTeleCenter is like an easy button for your business phone solutions."

Starting at $19.95/month

100% free for two weeks. Easy setup. No obligations.

Start a Free Trial