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What is Automatic Call Distribution?

Don’t want to shell out extra $ hiring a receptionist or physical call center? ACD might just be the perfect feature for you.
An Automatic Call Distributor (ACD) is software that seamlessly routes incoming calls to the best-suited agent/department based on predefined routing rules. With ACD, multiple callers can be in a holding queue simultaneously and be automatically connected to the next available agent in that department or group.
For seamless call handling, ACD routes the call to an agent/department based on customer preference, business hours, call traffic, past interactions, etc. 
A few noteworthy reasons how ACD will benefit your business,
  • Distributes calls evenly between a group of employees/departments
  • Finds the next available representative and connects the call
  • Callers hear music or custom on-hold message while waiting for the next available agent
  • See in real-time how many callers are holding
  • Detailed reports show agent calls, average call length, and more.

Get ACD in 4 Easy Steps

Step -1

Choose a new business toll free, local, or vanity number from our large inventory or transfer your existing number to us.
Search a Toll Free and Local Phone Numbers

Step -2

Choose a plan that suits you. No long-term commitments. Cancel anytime.
Pricing and Plans

Step -3

Download our mobile apps (iOS/Android) or access iTeleCenter through any browser and have everything at your fingertips.

Step -4

We'll help you configure your settings and set up your automatic call distribution to work exactly the way you want!

Benefits of Automatic Call Distribution

  • Improved Customer Satisfaction
  • Faster Response To Calls
  • Optimized Efficiency
  • Boosts Staff Productivity

Why Choose iTeleCenter?

No Long-Term Contracts
Set Up in Minutes
Exceptional Customer Service
No Software or Hardware Required
Low-Cost Plans
You Own Your Number

Frequently Asked Questions

  • What is the difference between IVR and ACD?

    Interactive Voice Response (IVR) is an automated software that provides pre-recorded messages and responses to caller queries, whereas ACD system quickly routes incoming calls to the best-suited agent/department for a faster resolution.

  • What are the advantages of Automatic Call Distribution?

    Some of the notable advantages of ACD:

    • Increases team efficiency
    • Flawless routing of calls
    • Resource optimization
    • Better Customer Experience
  • What is call routing in Layman's terms?

    Call routing is the process of redirecting calls to specific agents or departments based on a predefined set of rules and conditions.

  • Can I keep my current number?

    Of course! Our concierge porting service will be happy to help you connect your landline, toll-free or VoIP number to iTeleCenter.

  • I have other questions. How can you help?

    If you have additional questions, we’re all ears!
    Click here to contact our support and sales team. 

Trusted by Over 100,000 small Businesses!

Here's what a few of them have to say.

Vern Pelzer, Jakel Media

"It's a great service, and I don't have to be stuck in the office to receive business calls."

Gina DeLong, Piranha Marketing, Inc.

"iTeleCenter is like an easy button for your business phone solutions."

Starting at $19.95/month

100% free for two weeks. Easy setup. No obligations.

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