All carriers require basic information about you when porting a number. All of that information can be found on your existing phone bill. Providing us with a copy of your most recent phone bill for the actual number you wish to port is usually enough.
If you are porting a toll-free number, you will need to fill out and sign an LOA (Letter of Authority), that can be downloaded here (just fill in the blanks). This information needs to match that on your phone bill or invoice.
Remember that sometimes the losing carrier requires a PIN code to release a number – please contact your existing carrier to obtain one, if they require it.
If you cannot, or do not wish to, provide a copy of your phone bill, you may submit the following information instead, exactly as it appears on your phone bill or invoice:
- Number to Port
- Type Business or Residential (as registered with existing carrier)
- Company Name (If business)
- Full Name on Account
- Complete address
- Account Number
- Billing Telephone Number (BTN), if different from the number you are porting
- PIN (if the existing carrier requires it)
If you have trouble porting your number, click here to speak with our support team. The whole process will be a breeze.