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What is Call Reporting?

How many calls do you receive in a day? How long do your employees spend on a phone call? Which employee is underperforming? Want such detailed reports in seconds? We've got you covered.
Call reports help you sort phone calls and details for the last day, week, month or whatever period you need. Call tracking includes inbound call volume, call time, hold time, speed of answer, and other metrics. Furthermore, you can save your call reports with one click in a number of popular, usable formats, including .DOC, .CSV, and .PDF.
Additionally, iTeleCenter offers 100% accurate call-capture with unblockable caller ID detail, so you have the phone number of every single caller. Quickly measure your call traffic, optimize employee productivity and address several other issues before they negatively impact your business.

Get Call Reporting in 3 Easy Steps

Step -1

Choose a new business toll free, local, or vanity number from our large inventory or transfer your existing number to us.
Search a Toll Free and Local Phone Numbers

Step -2

Choose a plan that suits you. No long-term commitments. Cancel anytime.
Pricing and Plans

Step -3

Download our mobile apps (iOS/Android) or access iTeleCenter through any browser and have everything at your fingertips.

Benefits of Call Reporting

  • Track Marketing Campaigns
  • Gain Data and Insights To Improve Customer Experience
  • Increase Sales
  • Measure Performance

Why Choose iTeleCenter?

No Long-Term Contracts
Set Up in Minutes
Exceptional Customer Service
No Software or Hardware Required
Low-Cost Plans
You Own Your Number

Frequently Asked Questions

  • What are some of the popular call tracking metrics?

    Some of the notable call tracking metrics include:

    • Number of incoming calls
    • Number of outgoing calls
    • Handle time
    • Extension dialed
    • Speed of answer
    • Call duration
    • Abandonment, etc.
  • Can I export reports with my call tracking reports?

    Absolutely! Once you’ve ran a report, you can download a .CSV .DOC .PDF copy of the report.

  • Can I keep my current number?

    Of course! Our concierge porting service will be happy to help you connect your landline, toll-free or VoIP number to iTeleCenter.

  • What are some of the benefits of call reporting?

    You can learn valuable information from your call reports that can help inform business decisions. For example, are your users answering or letting it go for voicemail? How many sales opportunities are you missing after hours, etc. Reports can help you provide better customer service and improve your business performance.

  • What devices can I use iTeleCenter with?

    You can use iTeleCenter on any device you want — any smartphone, computer, or tablet.

  • I have other questions. How can you help?

    If you have additional questions, we’re all ears!
    Click here to contact our support and sales team. 

Trusted by Over 100,000 small Businesses!

Here's what a few of them have to say.

Vern Pelzer, Jakel Media

"It's a great service, and I don't have to be stuck in the office to receive business calls."

Gina DeLong, Piranha Marketing, Inc.

"iTeleCenter is like an easy button for your business phone solutions."

Starting at $19.95/month

100% free for two weeks. Easy setup. No obligations.

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