- Can I have a toll-free and a local number?
Of course! iTeleCenter offers multiple numbers (toll-free, local and vanity), you can opt for as many numbers as your business needs. In fact, many of our clients' signup for multiple numbers to track their advertising, or to give a phone number to each employee or department.
- Is it possible to register multiple virtual phone numbers?
Yes, you can buy as many virtual phone numbers as needed. In fact, many of our clients' signup for multiple numbers to track their advertising, or to give a phone number to each employee or department. You can add or remove the number at any time!
- Can I send and receive faxes with iTeleCenter?
Yes. You can send a fax from your iTeleCenter back office. Just enter the fax number you want to send to, upload a document from your computer and send it.
People can fax to your iTeleCenter number just as they would to any fax number. The system will automatically detect the fax signal and the fax will be transmitted into your iTeleCenter back office. If you have email notification enabled, you can access the fax right from the email.
(Purchase of dedicated fax-only number required)
- What's the difference between virtual PBX and traditional phone system?
Traditional phone systems require a lot of upfront investment, physical space and time to setup. Virtual PBX systems, on the other hand, make use of internet cloud technologies so you can manage your business communications using your existing cell phone or web browser.
- Can I choose my own toll-free number?
Yes, you can get a custom toll-free phone number that matches your business name or identity and make it easier for your customers to remember. * Example: (1-833-22-4Homes, 1-833-DUI-LAW9)
* Subject to availability
- Can I forward my toll-free business number to multiple phones?
Absolutely. You can forward your toll-free number to multiple phones/phone numbers. You can set the call forward to ring each number sequentially or have all the lines ring at once. The simultaneous ringing is used frequently by clients that have multiple customer service or sales reps, and they want the call to be answered by whoever is available and picks up first.
- How many telephone numbers can I forward calls to?
Each iTeleCenter extension can forward calls to up to 5 numbers, which can ring simultaneously or in the order you specify.
- Do you offer free professional recording?
Of course! We offer free* professional recording when you sign up for our cloud-hosted virtual phone system.
Send us a script for your greeting. For example: Thank you for calling Taylor's Pizzeria, press 1 to place an order, press 2 speak with an executive, etc., and select the voice talent you would like to have read and record your greetings.
And voilà! You're good to go.
* Free offer limited to one greeting recording, additional recordings may incur additional one-time fees.
- What's the maximum number of people that can join the conference call?
A maximum of 100 participants can join the call.
- How long are my call recordings saved for?
Recorded phone conversations, voicemail and faxes are saved for up to 60 days inside iTeleCenter. But you can always download them to your computer or smartphone if you wish to keep them longer.
- What file types are supported for custom greetings?
You can use files of .wav or .MP3 format. All .WAV files, and most .MP3 files can be uploaded as a custom greeting. Please click here for details on optimal file formats to ensure the best quality.
- Can on-hold music be customized?
Of course! You can customize your music on-hold settings. You can create a playlist that consists of a mix of music and on-hold messages.
- How many extensions can I have?
It depends on the plan you purchase. We have got a plan for every size of business!
- Can I customize my virtual receptionist?
Each iTeleCenter extension can forward calls to up to 5 numbers, which can ring simultaneously or in the order you specify.
If you need help setting up, click here to contact our support team. We'll get you up and running in no time!
- Is there a limit to the number of faxes I can receive?
Nope! Faxing is unlimited, a great option for small businesses to send and receive faxes.
- Do I own my toll-free/vanity phone number?
Under the FCC regulations, all toll-free numbers in the US are owned by a central authority called SOMOS. However, as long as this number is active (able to receive calls) with any provider and your account with that provider is current – you are the “User of Record” for that number and can do with it as you wish.
- How long does it take to activate my vanity number?
Activating vanity numbers could take up to 5 business days.
- Do you have phone numbers in every area code?
Our local phone number inventory is updated regularly. You may check our website for the availability of local numbers in your region. If you can't find a local number through our website, call us – chances are, we can definitely help you choose a suitable number.
- What devices can I use iTeleCenter with?
You can use iTeleCenter on any device you want — smartphone, computer, or tablet.
- How many text messages can I send in a month? What happens if I go over my minutes?
You can send up to 400 text messages in a month at no additional cost. There will be a charge of $0.02 per message after that limit.
- How long can are my voicemails stored?
The voicemail is stored for 60 days inside iTeleCenter. But you can always download them to your computer or smartphone if you wish to keep them longer.
- Do you have a cancellation fee?
No, we don't charge a cancellation fee
- What are iTeleCenter's system requirements?
Desktop app:
Windows 7 or later
Mac OS X 10.10 or later
Mobile app:
iOS 10.0 or later
Android 5.0 Lollipop or later
Web Portal:
Latest version of Google Chrome or Mozilla Firefox recommended