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iTeleCenter FAQs

Do I need to install new phone lines or equipment?

No. Calls that come into your iTeleCenter number forward to whatever landline or mobile numbers you designate.

Does iTeleCenter replace my existing phone service?

No. iTeleCenter is a virtual phone system that works along with your existing phone service. It allows you to advertise a number for your business and have it ring to the landline or mobile number of your choice. But it requires either a landline or mobile service to work with.

Do I have to get a toll free number or can I use a local number with iTeleCenter?

You do not have to get a toll free number. We have local numbers available in most major US cities. Some of our plans offer shared minutes amongst multiple numbers so you can get both a local and a toll free number.

Do I have to sign a contract?

No. There are no contracts and no long term commitments. This is a month-to-month service that you can cancel at any time.

Can I request a specific number?

Yes. You can use the Vanity Number search to look for a specific number.

I don’t like the way my voice sounds… do I have to record my own greetings?

No. We offer a voice studio option starting at just $49 where you can choose a professional talent to record your greetings. Other greeting options allow you to record over the phone, record via your computer, or upload a pre-recorded greeting.

My company has remote employees who work all over the US. Can iTeleCenter be used in this scenario?

Yes. You should record a main greeting that guides your callers to reach various employees or departments. Each employee should be assigned a virtual PBX extension with their own landline or mobile number set up for calls to be forwarded to.

How can I tell if a call to my mobile phone is a personal call or a call forwarding from my iTeleCenter number?

You can have your iTeleCenter number display as the caller ID for all iTeleCenter calls. As a side benefit, many cell phone plans allow you to set up ‘favorites’ and minutes for calls to and from those favorites are not counted toward your monthly cell phone minute usage.

Alternatively, you can have the caller ID of the caller display. If you want to know who is calling before you take a call (regardless of which caller ID display option you have set) simply turn on call screening and call announcement. Your caller will be prompted to record their name, and you can hear their name prior to deciding if you want to accept the call or send them to voicemail.

Can I send and receive faxes with iTeleCenter?

Yes. You can send a fax from your iTeleCenter back office. Just enter the fax number you want to send to, upload a document from your computer and send it.

People can fax to your iTeleCenter number just as they would to any fax number. The system will automatically detect the fax signal and the fax will be transmitted into your iTeleCenter back office. If you have email notification enabled, you can access the fax right from the email.
(Purchase of dedicated fax-only number required)

Can I switch plans and keep the same number?

Yes. You can switch your plan at any time. If you want to continue using the same number with a different plan, you may be able switch plans yourself via the Account Management section in your back office. If that option is unavailable, you will need to contact our friendly customer service department to have them make the switch for you.

If I decide that iTeleCenter is not right for me, can I cancel my account?

Yes, and there is no cancellation fee. You may cancel at any time by visiting the Account Management area from your iTeleCenter back office.