Frequently asked questions

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😊 About free trial

Yes, we offer a 14-day free trial. You can cancel anytime, no strings attached. Click here to start a free trial.

Trial period typically lasts for 14 days in total. You cannot extend the free trial period of the account, however – the account will maintain all your configurations, call logs, voicemail, etc., should you choose to keep it past the free trial period.

For security reasons, we request you to cancel your account through your back office.

To cancel, log in to your back office -> click on Account Management at the top right corner -> Service Plans -> Under Account Management section -> click Cancel Account

Follow the above steps to finalize the cancellation. Cancellation is complete once you finish and submit the cancellation survey. To avoid unintentional cancellation, you will be asked multiple times to confirm your decision to cancel, please read the system prompts carefully. If you have trouble cancelling your free trial, email us at CustomerCare@COANetwork.com or call (800) 454 5930

💵 About subscriptions and billing

Yes. You can switch your plan at any time. If you want to continue using the same number with a different plan, you may be able to switch plans yourself via the account management section in your back office. If that option is unavailable, you will need to contact our customer service department to have them make the switch for you.

We accept all major credit or debit cards (VISA, MasterCard, AmEx, Discover).

A late fee is charged if your account becomes past due and we are unable to recover the past due balance from your credit or debit card on file. It is important to maintain your payment information current to avoid late fees.

A late fee is charged when your account has been past due for a few days. By then, we will have made several attempts to contact you via email, phone and/or SMS text in an attempt to resolve the billing issue. At that point your account will become locked, and you will be unable to retrieve voicemail or speak live to your callers (although your number will still answer incoming calls and record voicemail). Please make sure your payment information, as well as your contact information, is up to date to avoid such an eventuality.

Once all of the minutes included in your iTeleCenter™ plan have been used up, your number will continue to work without interruption. However, a small per-minute fee will be incurred for every minute over the plan limit. The plan limit will automatically replenish itself every month on your bill date.

Basic Plan: 5.9 cents/min* starting with 501st minute for the remainder of current billing period

Pro Plan: 4.9 cents/min* starting with 1501st minute for the remainder of current billing period

Premier Plan: 3.9 cents/min* starting with 5001st minute for the remainder of current billing period

* Billing is calculated in 6-second (0.1 minute) increments. For example, if your call lasted 1 minute and 10 seconds, you will be billed for 72 seconds (1.2 minutes).

Of course. Just submit a request to our support team to start making the changes.

Absolutely not. Cancel anytime, no string attached. If you want to test the waters, we offer a 14-day free trial.

📱 About number porting

Absolutely. We would be glad to port your existing phone number to iTeleCenter. Our concierge porting service will handle most of the steps for you.

Of course, you can (although we’re pretty confident you wouldn’t want to) However, first you would need to check with your new carrier to see if they can accept your number.

No, we’ll cover the porting fees for all your numbers. Leave that to us!

The porting process generally takes 3-5 business days. Don’t worry, we’ll keep you updated throughout the porting process.

We can port most toll-free and local phone numbers in the United States.

iTeleCenter works with 100+ carriers (Verizon, AT&T, T Mobile, Vonage, Xfinity, Frontier, Sprint, and many more)

All carriers require basic information about you when porting a number. All of that information can be found on your existing phone bill. Providing us with a copy of your most recent phone bill for the actual number you wish to port is usually enough.

If you are porting a toll-free number, you will need to fill out and sign an LOA (Letter of Authority), that can be downloaded here (just fill in the blanks). This information needs to match that on your phone bill or invoice.

Remember that sometimes the losing carrier requires a PIN code to release a number – please contact your existing carrier to obtain one, if they require it.

If you cannot, or do not wish to, provide a copy of your phone bill, you may submit the following information instead, exactly as it appears on your phone bill or invoice:

  • Number to Port
  • Type Business or Residential (as registered with existing carrier)
  • Company Name (If business)
  • Full Name on Account
  • Complete address
  • Account Number
  • Billing Telephone Number (BTN), if different from the number you are porting
  • PIN (if the existing carrier requires it)

If you have trouble porting your number, click here to speak with our support team. The whole process will be a breeze.

You will be notified via email and/or phone when your number has been successfully transferred. Until then, we request you to remain active with your current provider. You may contact your service provider and cancel the second your number is successfully transferred to iTeleCenter.

Yes, your existing service will work during the porting process as long as you do not make any account changes. Once your number has been ported to iTeleCenter, your old service will no longer work. You can then contact the old provider and cancel that account.

Send an email to CustomerCare@COANetwork.com or call (800) 454-5930, indicate your iTeleCenter phone number, the number transfer request you wish to be cancelled, and your reason for cancelling the request.

Not a problem. If your port request is rejected for any reason, please reach out to your current service provider or the carrier and resolve the rejection. Sometimes, it might be because of incorrect information as well.

Once your current carrier or service provider has confirmed the rejection and is resolved, you can get in touch with us so we can re-submit the porting request.

If your number is rejected or we need additional information, our support team will reach out to you via phone and/or email.

Hit us up, we’re all ears.

😊 About activation

Your toll-free number will usually be active in just a few minutes after successful completion of sign-up process. However, depending on the number you chose, this process may sometimes take up to 3 business days, so please account for that eventuality. We are not always able to expedite number activation.

We can usually re-activate your number within 3 months of cancellation date, provided there is no unpaid balance on the account. After 3 months, we cannot guarantee that your old number will still be available. Please email us at CustomerCare@COANetwork.com or call (800) 454-5930

📃 About affiliate program

ITeleCenter’s affiliate program rewards individuals a commission for referring a business or organization to iTeleCenter that results in a sale. Once the referred business meets all reward program terms and conditions, the commission is awarded to the individual who submitted the referral.

When someone you refer purchases iTeleCenter, you earn 20% of the monthly service fee and recurring monthly payments as they continue their iTeleCenter subscription.

For instance: If you referred 12 people who subscribed to iTeleCenter’s Premier service, your commissions would be $2,880 annually! That's a lot of $ just by referring.

No, there is no limit to your earnings! The more you refer, the more you earn.

Just about anyone in the United States can join our referral or affiliate program.

You will have access to your own personal referral and commission-tracking interface.

Register to join the referral program here.

Then refer people to your website using any legal, ethical, and moral technique that works. It’s an easy referral, especially with iTeleCenter’s 14-day free trial. Your iTeleCenter referrals will have a 60-day cookie, ensuring that you get credit for their subscription if they revisit the site.

For example: If your affiliate ID is 55235, you’ll add /55235 to the end of www.iTeleCenter.com, like: http://www.iTeleCenter.com/55235

Yes. We’ll give you the tools and ideas to help you succeed:

  • Banner ads
  • Email
  • Text ads and much more..

ℹ️ General information

Of course. iTeleCenter offers multiple numbers (toll-free, local and vanity), you can opt for as many numbers as your business needs. In fact, many of our clients sign up for multiple numbers to track their advertising or give a phone number to each employee or department.

Yes, you can buy as many virtual phone numbers as needed.

Yes. You can send a fax from your iTeleCenter back office. Just enter the fax number you want to send to, upload a document from your computer and send it.

People can fax to your iTeleCenter number just as they would to any fax number. The system will automatically detect the fax signal, and the fax will be transmitted into your iTeleCenter back office. If you have email notification enabled, you can access the fax right from the email. (Purchase of dedicated fax-only number required)

Yes, you can get a custom toll-free phone number that matches your business name or identity and make it easier for your customers to remember. * Example: (1-833-22-4Homes, 1-833-DUI-LAW9) * Subject to availability

Absolutely. You can forward your toll-free number to multiple phones or phone numbers. You can set the call forward to ring each number sequentially or have all the lines ring at once. The simultaneous ringing is used frequently by clients that have multiple customer service or sales reps, and they want the call to be answered by whoever is available and picks up first.

Each iTeleCenter extension can forward calls to up to 5 numbers, which can ring simultaneously or in the order you specify.

Of course! We offer free* professional recording when you sign up for our cloud-hosted virtual phone system.

Send us a script for your greeting. For example: Thank you for calling Taylor’s Pizzeria, press 1 to place an order, press 2 speak with an executive, etc., and select the voice talent you would like to have read and record your greetings.

And voilà! You're good to go. * Free offer limited to one greeting recording, additional recordings may incur additional one-time fees.

A maximum of 100 participants can join the call.

You can use files of .wav or .MP3 format. All .WAV files, and most .MP3 files can be uploaded as a custom greeting. Please click here for details on optimal file formats to ensure the best quality.

It depends on the plan you purchase. We have got a plan for everyone.

Each iTeleCenter extension can forward calls to up to 5 numbers, which can ring simultaneously or in the order you specify. If you need help setting up, click here to contact our support team. We'll get you up and running in no time!

Nope. Faxing is unlimited, a great option for small businesses to send and receive faxes.

Under the FCC regulations, all toll-free numbers in the US are owned by a central authority called SOMOS. However, as long as this number is active (able to receive calls) with any provider and your account with that provider is current – you are the “User of Record” for that number and can do with it as you wish.

Activating vanity numbers could take up to 5 business days.

Our local phone number inventory is updated regularly. You may check our website for the availability of local numbers in your region. If you can’t find a local number through our website, call us – chances are, we can definitely help you choose a suitable number.

You can use any device — smartphone, computer, or tablet.

You can send up to 400 text messages in a month at no additional cost. There will be a charge of $0.02 per message after that limit.

The voicemail is stored for 60 days inside iTeleCenter. But you can always download them to your computer or smartphone if you wish to keep them longer.

No, we don’t charge a cancellation fee

Desktop app:

Windows 7 or later

Mac OS X 10.10 or later

Mobile app:

iOS 10.0 or later

Android 5.0 Lollipop or later

Web Portal:

Latest version of Google Chrome or Mozilla Firefox recommended

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