In our modern business world, we have a great deal of responsibilities, not only to our employees but also to our families and clients. That’s why we see more and more people walking around with two, three, and even more cell phones, PDAs, and tablets. It seems that there are a dozen places we need to be at once, and we’re not the only ones who are dealing with these struggles; our employees are running to and fro in a frantic effort to help fulfill their responsibilities and satisfy your customers at the same time.
So how do you keep everyone grounded? How do you maintain a center for your business for your all-important customers to contact without getting the runaround? How do you maintain professionalism and simplicity at the same time? By incorporating a virtual phone system, that’s how.
The Fundamentals of a Virtual Phone System
A virtual phone system is actually a simple concept. Your business has one contact phone number, such as an 800 number, and a custom greeting that you set up for it, and from there, your callers, whether they are customers, clients, partners, suppliers, or anyone else trying to reach your staff members, can be directed to dial an extension for those individuals. The difference between a virtual phone system, though, and a regular business line, is that those extensions can be routed to any phone, such as a home phone number, cell phone, etc.
Imagine being able to have your employees running double duty. Talk about efficiency! They can be out of the office, on their way to pick up supplies, review a claim from a customer, or provide an estimate for work to be done and still take calls without having to share their personal cell phone numbers.
Life Moves Fast, but a Virtual Phone Number Keeps You Grounded
Businesses today have to be mobile, they have to be able to be reached, no matter what else is going on. Traditional business lines keep employees locked to their desk during normal business hours. Then what happens when normal business hours are over? The customer will usually be met with a standard recorded message asking them to call back tomorrow.
Do you really want to risk losing that customer? With a virtual phone system, you can provide access to specific employees even when it’s after hours. Of course, using a virtual phone system may be an unfair advantage over the competition, but isn’t that the point?
Discover just how invaluable a virtual phone system can be to your business and you’ll not only gain more loyal customers, your employees will feel more liberated and more empowered at the same time.