1
Consistent brand interaction across franchises
Make sure every customer call reflects your brand with iTeleCenter:
- Use standardized greetings like, “Thank you for calling [Franchise Name]. Press 1 for hours, 2 to speak to a representative.”
- Send approved texts through local numbers for a personal touch.
- Manage customer opt-ins and opt-outs centrally to ensure compliance while allowing franchisees to connect locally.
2
Boost foot traffic with targeted texts
Increase customer visits and sales with personalized SMS offers:
- Launch SMS campaigns with exclusive promotions to drive engagement.
- Franchisees can send local messages while you maintain overall consistency.
- Build loyalty by offering relevant, timely deals.
3
Track communication performance
Stay informed with advanced analytics:
- Get insights into call volumes, response times, and customer inquiries for each location.
- Monitor text campaign performance to identify what works and where to improve.
- Corporate can oversee the entire network while franchisees access their own data.
4
Streamlined call management
Enhance customer experience with a unified phone system:
- Centralize communication and ensure consistent greetings across all locations.
- Route missed calls to the corporate office to capture every opportunity.
- Record calls for training and compliance, maintaining high service standards.
5
Easy expansion for growing franchises
iTeleCenter scales effortlessly with your business:
- Add new locations seamlessly, keeping communication standards intact.
- Monitor call and text performance in real-time as your franchise grows.