RingCentral TCR registration: Restrictions & a better option

Thinking about texting customers from your new business number through RingCentral?

But before you get to that ..

You’ll need to get through RingCentral TCR registration first. It’s kind of a necessity for A2P 10DLC compliance, but if you’re using RingCentral, you better brace yourself. Customers say the process is slow, confusing and frustrating.

In this post, we break down what real users say about RingCentral’s TCR registration, the hidden roadblocks (like texting limits and outdated navigation), and a better alternative that makes the whole process easier.

Okay, but is RingCentral really the best option for TCR registration?

RingCentral claims it takes anywhere between 20-30 business days to complete TCR registration.

But in reality, it can take months with no clear timeline in sight.

Also, some customers have had their applications rejected multiple times without much explanation. And while they’ve got a dedicated support team for RingCentral TCR process, getting a response from their support team can feel like an uphill battle – slow replies, little guidance and a whole lot of frustration.

The most frustrating part? You’re still paying for texting features you can’t use, while important customer messages go unanswered.

Here’s what a RingCentral user had to say about their TCR process,

“If I could have my number ported back without so much hassle and fees I would. I have been waiting over 3 months to have my RingCentral TCR approved. I have had over 4/ 5 denials and it’s still pending.” – TrustPilot

Other RingCentral limitations you should know before signing up

1. Outdated interface and pretty complicated

Want a business phone system that’s easy to use? You might not find that with RingCentral.

While other VoIP providers offer sleek, intuitive platforms, RingCentral’s interface feels stuck in the early 2000s – clunky menus, outdated layouts and a not-so-user-friendly experience.

Users often struggle to navigate its crowded dashboard, buried settings and multiple click processes just to complete simple tasks. For fast moving teams, this can be a bit of a productivity killer.

2. Texting limits

If your business relies on texting to connect with customers, RingCentral’s limits might leave you frustrated. Their plans put a cap on the number of messages you can send per user each month and just a quick heads up, it’s not a lot.

On the Core plan? You get just 25 texts per user per month (yes, really). Need more? The Advanced plan bumps that up to 100 messages and the highest-tier plan maxes out at 200.

And if you go over? Get ready to pay up, RingCentral charges an extra $0.01 per message once you hit your limit. That might not sound like much, but if you’re sending hundreds of texts a month, your bill can skyrocket before you know it.

For businesses that rely on texting for customer support, sales follow-ups or appointment reminders, these limits aren’t just inconvenient, they can be a serious roadblock.

3.Toll-free calling is very limited

If your business depends on toll-free calls, RingCentral’s limits might not be the best option out there.

On the Core plan, your entire team shares just 100 toll free minutes, not per user, but across everyone. If you blow through that .. You’ll be paying 3.9¢ per minute after that. Even if you upgrade to the Advanced plan, you’re still stuck with just 1,000 minutes total.

For businesses that handle a lot of customer calls, these limits can really add up $$$ FAST. And if your team is regularly on the phone, you’ll either have to keep a close eye on your minutes or brace yourself for a higher than-expected bill at the end of the month.

4. You’ll be tied to contracts

RingCentral locks you into one-year contracts, meaning once you sign up, you’re committed whether you love it or not.

If the service doesn’t meet your expectations or lacks the functionality you need, you’re stuck paying until your contract ends. No easy way out.

5. Pay extra for a vanity number

A vanity number can make your business easier to remember, but RingCentral charges you a $30 setup fee.

6. File storage limits

Need to store important images, videos or call recordings? With RingCentral, storage is limited across the board unless you upgrade to their ‘Ultra plan‘, which costs about $35 per user per month.

And even if you do shell out for the top-tier plan, you’re still kind-a racing against the clock. RingCentral has strict time based deletion policies, meaning your files don’t just stay put, they vanish after a few short months.

7. Hidden costs add up faster than you think

At first glance, RingCentral’s pricing might somewhat reasonable, but once you start adding up the hidden fees, limited features and required add-ons, the final cost would not seem very reasonable.

iTeleCenter makes TCR registration quick and painless

Hate waiting around just to start texting your customers? We get it.

With iTeleCenter, you won’t be stuck in limbo for months. We provide concierge service for all our customers and walks you through every step so there’s no confusion, no stress and no endless back-and-forth. In fact, you can get approved in as little as 7-14 business days.

And once you’re registered, iTeleCenter makes staying compliant just as easy.

With iTeleCenter, you can skip the long waiting time, headaches and start texting faster.

The Best RingCentral TCR Alternative: iTeleCenter

RingCentral may promise an easy TCR registration process, but reality paints a different picture, weeks or month-long delays, repeated denials and little to no support. Add texting limits and pricey add-ons, and it’s no wonder businesses are searching for a better option.

With iTeleCenter, you can complete TCR registration in just 7-14 business days and get all the tools you need to scale effortlessly.

Curious to see how iTeleCenter does things differently? Try iTeleCenter today with our fourteen-day free trial.

Frequently asked questions