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What Is a Virtual Phone System?

A virtual phone system is a cloud-based phone system that handles your business' calls through an internet connection. It routes your incoming calls to the phone number you choose or port. Answer inbound calls on any mobile phone, landline, or computer.
With a virtual business phone system, you and your team have the flexibility to work from anywhere with their existing devices, no matter where they are, increasing productivity on the go!

How does a virtual phone system work?

A virtual phone system basically uses virtual phone numbers and Voice over IP (VoIP) to transmit calls over the internet.
In simple terms, when you make a phone call using VoIP, the analog audio signal is converted into digital signal. This digital voice data is then sent to the virtual phone service provider using your internet, and then the message is routed to your customer’s phone.
It’s 100% in the cloud and works with your existing smartphone, laptop or tablet. You can make and receive calls, add phone number and configure your virtual phone systems without relying on IT staff.

Get a Virtual Phone System in 4 Easy Steps

Choose a toll free, local, or vanity number from our large inventory.
Search a Toll Free and Local Phone Numbers
Choose a plan that suits you. No long-term commitments. Cancel anytime.
Pricing and Plans
Download our mobile apps (iOS/Android) or access iTeleCenter through any browser and have everything at your fingertips. Make and receive calls, texts, and more!
We'll help you configure your settings and set up your virtual phone system to work exactly the way you want!
Set up your Virtual Phone Number

Why Get a Virtual Phone System?

Work from Anywhere

A virtual phone system benefits and empowers businesses with remote employees. You have access to features that allow you/your team to log in, make and receive business calls and text messages anywhere on the go! Manage business communications from your smartphone/computer and be accessible anytime, anywhere.

Keep Your Business and Personal Communications Separate 

A virtual phone system lets you have a dedicated phone number for your business contacts and a separate one for friends and family use—all from one device. Gone are the days where you need to be stuck to your desk all day long or carrying two cell phones!

Establish a Professional Image

Maintaining a professional image across all your communications is key to business success. When you opt for a virtual phone system, you can create a custom greeting for your clients, letting them know they’ve reached your business, rather than your personal cell—giving you a professional business image.

Save Dough $

Virtual phone systems are much cheaper than traditional phone systems. Unlike traditional on-premise phone systems, virtual phone systems rely only on your internet connection. It could reduce your phone bill by up to 60%. Say goodbye to messy wires, bulky hardware, expensive line rentals and maintenance!

Step Up Your Customer Service Game

Deliver great customer service by being accessible when you customers need you by having your calls forwarded to your mobile phone. The easier you make it easier for your callers to reach you, the more likely they are to remain a customer.

Stay Connected from Anywhere, Anytime

Download our iOS/Android mobile apps or access iTeleCenter through any browser and run your business from wherever you are.

A Professional Phone System Built for Organizations of Any Size

With a virtual phone system from iTeleCenter, manage your business calls and texts seamlessly with these great features:

Custom Greeting

A custom greeting will answer all of your calls professionally. Give your small business a larger and more professional appearance.

Configurable Business Hours

Choose when you want to accept business calls. After hours, calls are forwarded to your professional business voicemail.


Make it easy for callers to reach the right person at your business. Easily add department & employee extensions in seconds.

Call Queues

Multiple callers can be in a holding queue simultaneously and be automatically connected to the next available agent in that department or group.

Call forwarding

Forward calls to any mobile phone or computer. Ring multiple devices at once to ensure you never miss an important call again!

Business Texting 

Send unlimited text messages about appointments confirmations, updates, specials and so on.

Mobile and Desktop Apps

Download our mobile and desktop apps and handle business anywhere, anytime: office, home and on the road.

Voicemail Transcription to Text

Save time and convert your voicemails to text so you can read them on your phone, laptop or tablet.

Frequently Asked Questions

  • Can I have a toll-free and a local number?

    Of course! iTeleCenter offers multiple numbers (toll-free, local and vanity), you can opt for as many numbers as your business needs. In fact, many of our clients' signup for multiple numbers to track their advertising or to give a phone number to each employee or department.

  • Do I need any hardware to use a virtual phone system?

    No, all you need to use a virtual phone system is a smartphone/desktop and an internet connection.

  • Is choosing a virtual phone system for small business the right choice?

    Yes. If you want to work remotely, ditch extra hardware and complex cables running all around your office, then a virtual phone system is what you need. A virtual phone system is inexpensive, professional, and scalable.

  • Which is the best virtual phone system?

    With over 25 years in the industry and serving 100,000 businesses, iTeleCenter has been a market leader. With our range of features, customer support, performance and reliability, it's safe to say we're the top choice for businesses.

  • What’s the difference between a PBX and a virtual phone system?

    A PBX (Private Branch Exchange) is a phone system that uses analog switchboards like the public switched telephone network (PSTN). On the other hand, virtual phone systems convert analog signals into digital signals and transmit them through the internet.

    VoIP provides many of the same functions as a traditional PBX system but does so using internet protocol Unlike a traditional PBX system, a virtual phone system performs costs much less and is more scalable.

  • How good is iTeleCenter's call quality?

    We use your service provider's network for all your calls, so the quality of your calls will be the same as your service provider.

  • How do I set up a virtual phone system?

    Get going in 4 steps!

    • Choose a toll-free, local, or vanity number.
    • Choose a phone plan that works for you.
    • Configure using our user-friendly web/mobile app and assign your phone numbers.
    • You're all set! Start making and receiving calls.
  • How long does it take to set up a virtual phone system?

    You can be up and running in minutes! You can sign up for our service instantly, and we'll help you configure your settings and set up your virtual phone system to work exactly the way you want!

  • How much does it cost to set up a virtual phone system?

    It varies as per the plan you opt for. Click here to view the plans.

  • Does your service require a minimum term commitment?

    No, you can cancel your service at any time. Contact us to cancel your service.

  • Can I port my existing virtual number to iTeleCenter?

    Absolutely. We would be glad to port your existing virtual phone number to iTeleCenter. Our concierge porting service will handle most of the steps for you.

  • Does iTeleCenter have a free trial period?

    Yes! We offer a 14-day free trial. You can cancel anytime, no obligations! Click here to start a free trial.

  • I have other questions. How can you help?

    If you have additional questions, we’re all ears!
    Click here to contact our support and sales team. 

Virtual Phone System Trusted by Over 100,000 Businesses!

Here's what a few of them have to say.

Vern Pelzer, Jakel Media

"It's a great service, and I don't have to be stuck in the office to receive business calls."

Gina DeLong, Piranha Marketing, Inc.

"iTeleCenter is like an easy button for your business phone solutions."

Starting at $19.95/month

100% free for two weeks. Easy setup. No obligations.

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