According to Laurie McCabe, vice president of small and medium business insights and solutions for research firm AMI-Partners, “Sooner or later any company not operating efficiently will be out of business”. The statement clearly points out the importance of every business to stay competitive and efficient. One of the many things that a business can do in order to improve its efficiency is replace its old traditional PBX with a virtual phone system. A virtual phone strengthens the communication system of a business, enables effective and timely communication for the mobile workforce, helps a business to send paperless fax and above all boosts its marketing and sales efforts.
Consistent Access to Information
If you expect your business to operate only between 9 am to 5 pm, then you are not ready for today’s business landscape. In today’s time, business can happen anytime and anywhere. You should be accessible to your customers 24×7. On the other hand, your employees also need to stay connected with the prospects and clients all the time to keep your business ahead in of the competition. The auto attendant, call forwarding, voicemail and voicemail box of a virtual phone system can successfully address the needs of both your customers and employees.
Supports the Mobile Workforce
It’s no longer the sales people who are required to work remotely. Employees can now work remotely on a temporary or permanent basis for a variety of reasons. So, it’s important that you provide your workforce with a tool that will help them to work remotely while complying with all corporate standards. A virtual phone can forward calls to more than one phone number, of which one could be a mobile number and employees can answer calls anytime without compromising any business standards. Moreover, it also has other premium features to encourage business
Though it might sound impossible, but virtual phones allow you to send fax without a fax machine. You do not need paper, scanner, dedicated telephone line or a fax machine. Just use your virtual phone for sending and receiving fax. This is a great feature for the mobile workforce because it gives them the flexibility to fax documents anytime and anywhere. It makes faxing easier, faster and more effective and also helps in maintaining your business budget.
It does not need any mention that staying accessible to customers is a great factor in boosting customer satisfaction. Customers feel confident about the company and also the products and services that it offers. In addition to increased revenue, higher customer satisfaction ratio also motivates employees to perform better.
If you are also looking for a way to boost your business, use a virtual phone and change the way your business operates – forever!