About iTeleCenter

iTeleCenter is one of the earliest players in the market, started way back in 1992. When cell phones never existed, and there were only answering machines, iTeleCenter was the first company to offer subscription voicemail service.

About Phone.com

Founded in 2007, Phone.com is a leading cloud-based phone company focused on catering to small businesses and entrepreneurs. They offer voice, video, text, call management, and collaboration features.

⚖️ iTeleCenter VS Phone.com

We've put together a table that offers you a quick breakdown of pricing and features for both iTeleCenter and Phone.com

  • Basic - $19.95
  • Pro - $39.95
  • Grow - $99.95
*Prices subject to change
  • Base - $12.99/user/mo
  • Plus - $19.95/user/mo
  • Pro - $29.99/user/mo
Product info
iTeleCenter is a top-rated virtual phone system with 50+ features built for small businesses.
Phone.com is a modern small business communication solution that offers voice, video, text, call management, and collaboration features.
  • Call forwarding
  • Business texting
  • Call transfer
  • Call screen and announce
  • Follow‐me find‐me
  • Do not disturb mode
  • Call blocking
  • Manage by phone or online
  • Unlimited call capacity
  • Virtual phone system
  • Programmable extensions
  • Detailed call reports
  • Online inbox
  • Call‐capture
  • Message taking extensions
  • Recorded hotline extensions
  • Ad tracker
  • Auto attendant
  • Voice studio recording Service
  • On-hold music / Custom message
  • Dial‐by‐name directory
  • After hours mode
  • Call recording
  • iPhone App | Android app
  • Q&A extensions
  • Unblockable caller ID
  • Multiple voice Mailboxes
  • New message alerts
  • Missed call Notifications
  • Voicemail to email
  • Read your voicemail
  • Outlook integration
  • Send fax online
  • Receive fax online
  • Co-op advertising
  • Automatic call distribution
  • Conference calling
  • Account management
  • Analog phones
  • Audio conferencing
  • Call analytics
  • Call blocking
  • Call forwarding
  • Call handling rules
  • Call logs
  • Call notifications
  • Call recording
  • Call screening
  • Call transfer
  • Call waiting
  • Caller ID
  • Click-to-call
  • CRM integration
  • Dial-by-name directory
  • Do not disturb
  • Expert support
  • Fax-from-phone
  • Follow me
  • Greetings
  • HD voice
  • Hold music
  • International calling
  • Menus (IVR)
  • Mobile apps
  • Number porting
  • Queues
  • Schedules
  • Text messaging (SMS)
  • Text-to-greeting
  • Video conferencing
  • Voice tagging
  • Voicemail
  • Voicemail to email
  • Voicemail transcription
Customer Support
Phone, live support, ticket, training
*Concierge setup of your account at no charge!
Phone, knowledge base, online support
Types of Customers
Entrepreneurs | Small businesses | Medium sized- businesses | Freelancers
Freelancers | Small businesses
OS Supported
Windows, Mac, Android, iOS
Web-based, Android, iOS. Windows, Mac

🔮 Top-of-the-line features

With iTeleCenter, you get a suite of features and functionalities that make your business communications smooth sailing.
Call forwarding
Call recording
Business texting
VoIP/Wi-Fi calling
Conference calling
Call reporting
Phone extensions
Online faxing
Unlimited calls
Business voicemail
Call blocking
On-hold music

✨ #1 Alternative to Phone.com - iTeleCenter

Up and running in minutes

With iTeleCenter, you can get a cloud-based phone system in literally 5 minutes! What’s more? iTeleCenter offers free concierge service - support specialist will configure your system for you and have you up and running in no time.

Ease of use

iTeleCenter interface, both web and mobile app, has been designed for the simplest, most intuitive use and configuration. We listened to you, our subscribers, and made the interface convenient for you, based on your requests.

40 million toll-free, local and vanity numbers

With iTeleCenter, browse and find the perfect number for your business from the largest inventory of phone numbers in the US. Over 40 million numbers for sale.

Need help choosing a number? Click here to get in touch with our support team.

Affordable pricing

iTeleCenter provides plans that are perfect for anyone running a small to medium-sized business. iTeleCenter Basic, which is the base-level plan, costs $19.95 per month. The Pro and Grow plans are also very inexpensive — costing $39.95 and $99.95/month respectively.

Phone.com’s Basic, Plus and Pro plan starts at $12.99/user, $19.99/user and $29.99/user respectively. They are definitely on the higher side of the spectrum when it comes to entry-level pricing because these are per user per month charges.

Designed specifically for entrepreneurs and small businesses

iTeleCenter is literally built only for entrepreneurs, small-midsized businesses. Phone.com pricing is on the lower side for the features they offer.

Right from pricing, key features such as business texting, phone extensions, VOIP calling, call forwarding, voicemail transcription, etc., iTeleCenter has built everything keeping small businesses in mind.

Customer support

iTeleCenter's customer service is the most powerful competitive differentiator. Our support chats and phone lines are staffed by knowledgeable, human professionals who will understand your specific questions and needs and provide a solution to your specific request.

Phone.com, on the other hand, is somewhat lacking in training. From what we have heard, many users have complained that Phone.com customer support representatives take a while to respond and solve customer issues and don’t always provide satisfactory solutions.

👌 A couple of other things …

Free professional studio recording
Want to answer incoming calls professionally? iTeleCenter will have your custom greeting recorded by the voice studio at no charge. Custom phone greeting can give your business a professional appearance. Phone.com does not provide professional voice studio recording.
Audio quality
Some small-business owners have also noted that they’ve seen poor call quality on their calls with Phone.com —less than ideal when you’re trying to sound professional when clients call your toll-free phone number. iTeleCenter’s recent service re-architecture has ensured crystal-clear communications between parties, be it a 1-on-1 conversation or a conference call.
Free trial

Only iTeleCenter offers a 14-day free trial whereas Phone.com does not provide a free trial. You will have to sign up and choose a plan If you want to try their service.

SMS keywords
iTeleCenter is the first virtual phone system provider to introduce this feature. No one else offers this feature in the market.
An SMS keyword is a word or phrase that your customers can text to a 10-digit number. Create a list of codes for your number that will auto-text back a message to the person who texts the code to your number.
You can leverage SMS keyword in a number of ways. For instance, you can invite your customers and prospects to text a keyword to:
  • Receive a coupon code for your product or service
  • Get notifications of upcoming events
  • Enter into a giveaway or contest, etc.
Portability Have an existing business phone number and want to port? iTeleCenter gets it done with 3-5 days whereas, with Phone.com, it can take at least 7-10 and up to 4 weeks to get your old number connected to your Phone.com account. Too long a wait? Yes, we’re listening.

😕 Is Phone.com good?

Pros Cons
  • Large list of features
  • Multiple third-party integrations
  • Customer support lags behind
  • Very limited number of minutes
  • Per-user charges

✌️ Takeaway

If you’re looking for the best alternative to phone.com, you must definitely consider trying iTeleCenter. 50+ features, stellar customer support, free trial, and you can cancel anytime! You've got nothing to lose!

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