50+ Features

2-Week Free Trial

World-Class Support

About

iTeleCenter is one of the earliest players in the market, started way back in 1992. When cell phones never existed, and there were only answering machines, iTeleCenter was the first company to offer subscription voicemail service.

Grasshopper

Founded in 2003, Grasshopper is a virtual phone system provider that's well-known name in the market. They offer toll-free and local numbers and competitive prices in this range with useful features.
If you’re looking for a replacement for Grasshopper - be it pricing, features, reliability, or customer support, you can take a look at one of its reputable alternatives – iTeleCenter.

iTeleCenter vs Grasshopper

We've put together a table that offers you a quick breakdown of pricing and features for both iTeleCenter and Grasshopper.

Grasshopper

Plans
  • 3 Plans available
  • Basic - $19.95/account/month
  • Pro - $39.95/account/month
  • Grow - $99.95/account/month
  • *Prices subject to change
  • Grasshopper

  • 3 Plans available
  • Solo - $29/user/month
  • Partner - $49/user/month
  • Small Business - $89/user/month
Product Info
iTeleCenter is a top-rated Virtual Phone System with 50+ features built for small businesses.

Grasshopper

Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises.
Features
  • Call Forwarding
  • Business Texting
  • Call Screen & Announce
  • Follow‐Me Find‐Me!
  • Do Not Disturb Mode
  • Call Blocking
  • Manage by Phone or Online
  • Unlimited Call Capacity
  • Programmable Extensions
  • Detailed Call Reports
  • Online Inbox
  • Call‐Capture
  • Message Taking Extensions
  • Recorded Hotline Extensions
  • Ad Tracker
  • Auto Attendant
  • Voice Studio Recording Service
  • On-Hold Music / Custom Message
  • Dial‐by‐Name Directory
  • After Hours Mode
  • Call Recording
  • iPhone App | Android App
  • Multiple Voice Mailboxes
  • New Message Alerts
  • Missed Call Notifications
  • Voicemail to Email
  • Read Your Voicemail
  • Outlook Integration
  • Send Fax Online
  • Receive Fax Online
  • Automatic Call Distribution
  • Conference Calling
  • VoIP/Wi-Fi Calling
  • Voicemail Transcription
  • SMS Keywords
  • Call Transfer
  • Auto reply by text

    Grasshopper

  • Desktop + Mobile Apps
  • Voicemail Transcription
  • Simultaneous Call Handling
  • Custom Greetings
  • Reporting
  • Ruby Receptionist
  • Business Texting
  • VoIP/Wi-Fi Calling
  • Virtual Fax
  • Incoming Call Control
  • Business Phone Number
  • Call Forwarding
  • Voicemail
  • Extensions
  • Call Transfers
  • Instant Response
  • Call Blasting
  • Voice Studio
  • International Calling
Customer Support
Phone, Live Support, Ticket, Training

*Concierge setup of your account at no charge!

Grasshopper

Phone, Ticket, Live Support
Types of Customers
Entrepreneurs| Small Business | Medium Business | Freelancers

Grasshopper

Freelancers | Small Business | Medium Business
OS Supported
Windows, Mac, Web-based, Android, iOS

Grasshopper

Web-based, Android, iOS. Windows, Mac

#1 Alternative to Grasshopper - iTeleCenter

Top-of-the-Line Features

Search a Toll Free and Local Phone Numbers
With iTeleCenter, you get a suite of 50+ features and functionalities that make your business communications  “smooth sailing”. Grasshopper, on the other hand falls a bit short when it comes to features.

Key features include:

Call Forwarding
VoIP/Wi-Fi Calling
Extensions for Depts & Employees
Business Voicemail
Call Recording
Conference Calling
Online Faxing
Call Blocking
Business Texting
Call Reporting
Unlimited Calls
On-Hold Music
Up and Running in Minutes With iTeleCenter, you can get a cloud-based phone system in literally 5 minutes! What’s more? iTeleCenter offers free concierge service - support specialist will configure your system for you and have you up and running in no time.
Affordable Pricing iTeleCenter provides plans that are perfect for anyone running a small to medium-sized business. iTeleCenter Basic, which is the base-level plan, costs $19.95 per month. The Pro and Grow plans are also very inexpensive — costing $39.95 and $99.95/month respectively.
Grasshopper, on the other hand, will cost you a little more. Grasshopper’s Solo, Partner and small business plan start at $29/month, $49/month and $89/month respectively. They are definitely on the higher side of the spectrum when it comes to pricing.
Ease of Use iTeleCenter interface, both web and mobile app, has been designed for the simplest, most intuitive use and configuration. We listened to you, our subscribers, and made the interface convenient for you, based on your requests.
40 Million Toll-Free, Local & Vanity Numbers With iTeleCenter, browse and find the perfect number for your business from the largest inventory of phone numbers in the US. Over 40 million numbers for sale. Need help choosing a number? Click here to get in touch with our support team.
Designed Specifically for Entrepreneurs & Small Businesses iTeleCenter is literally built only for entrepreneurs, small-midsized businesses. Grasshopper pricing is on the higher side when paid monthly and also charges per user.
Right from pricing, key features such as business texting, phone extensions, VOIP calling, call forwarding, voicemail transcription, etc., iTeleCenter has built everything keeping small businesses in mind.
World- Class Customer Support iTeleCenter's customer service is the most powerful competitive differentiator. ITeleCenter provides world-class customer support and makes sure every issue is resolved. With iTeleCenter, you can get assistance on emails, phone, generate tickets, get live support, and training. Our support chats and phone lines are staffed by knowledgeable, human professionals who will understand your specific questions and needs and provide a solution to your specific request.
Grasshopper, on the other hand, does not support training and lacks when it comes to this. For starters, many users review online state that Grasshopper's customer service was lagging behind. Specifically, users have complained that customer support representatives take longer to respond and solve customer issues and didn’t provide satisfactory solutions when troubleshooting problems.

A few other general things to look into

while comparing iTeleCenter and Grasshopper,

Audio Quality
Some small-business owners have also noted that they’ve seen poor audio quality on their calls—less than ideal when you’re trying to sound professional when clients call your toll-free phone number. And many reviews point out that the service doesn’t always transcribe voicemail messages accurately.
Conference Calling
iTeleCenter's conference calling lets you can host up to 100 participants. Your Conference Calling Bridge has a private dial-in number and a PIN for participants. Your host PIN allows you to control the call. It’s simple to mute and unmute for presentation and Q&A modes and provide a business-quality environment for your conference calls. Grasshopper limit for attendees on a conference call is 10, and this includes you as the main caller.
Virtual Faxes
With Grasshopper, you can only receive faxes and not send. So, if you’re looking to send faxes with Grasshopper , you might have to look into iTeleCenter or other service providers.
Having said that, with iTeleCenter, you can send and receive faxes to other businesses or your clients. Incoming faxes are converted into PDF and delivered to your inbox. By receiving virtual copies of faxes, you can easily view, share, and print faxes at your convenience.
Free Professional Studio Recording
Want to answer incoming calls professionally? iTeleCenter will have your custom greeting recorded by their voice studio at no charge. Custom phone greeting can give your business a professional appearance. Grasshopper charges extra $75 If you want to have your custom greetings professionally recorded for your business.
Voicemail Transcription
iTeleCenter voicemail transcription is top notch. It allows users to transcribe their voicemail messages so that they can read your voicemails. After using and going through user reviews on Grasshopper's voicemail transcription – it's clear that their voicemail transcription seems a little troublesome and lags behind.
Call Forwarding
Seconds count! With simultaneous call forwarding you have the potential to drastically reduce on-hold time for your callers, resulting in greater completion and conversion rates. You choose whether you want iTeleCenter to try reaching you on your forwarding numbers one at a time, or ring them all at once and connect the caller to the first line that answers. Unlike Grasshopper, iTeleCenter does not charge you for this feature.
Call Recording
iTeleCenter's call recording feature helps you monitor quality assurance and record calls of your customer service agents and sales teams. Furthermore, you can listen, download, and share call recordings via our mobile app or any computer. Unfortunately, Grasshopper does not provide call recording option.
Free trial
It's important to note that both products have a free trial. The only difference is that Grasshopper’s free trial is 7 days, while iTeleCenter offers a 14-day free trial.
Portability
Have an existing business phone number and want to port? iTeleCenter gets it done with 3-5 days whereas with Grasshopper it can take two weeks to get your existing number connected to your Grasshopper account.

Is Grasshopper Good?

Pros

  • Ideal for solo entrepreneurs or small businesses
  • The features are straightforward
  • Flat monthly billing and not per-user charges
  • Multiple call forwarding options

Cons

  • Not suitable for medium-sized businesses or large enterprises
  • Grasshopper doesn't support  desk phones
  • Inconsistent audio quality
  • Higher starting price point
  • Lackluster voicemail transcription

Bottom Line

The above comparison clearly shows that iTeleCenter is one of the best Grasshopper alternatives if you’re looking for a virtual phone system that’s perfect for small businesses in every way – pricing, customization abilities, customer support, and other such exceptional features. Oh, it can also be setup within 5 minutes!

Over 100,000 small Businesses Trust iTeleCenter !

Here's what a few of them have to say.

Vern Pelzer, Jakel Media

"It's a great service, and I don't have to be stuck in the office to receive business calls."

Gina DeLong, Piranha Marketing, Inc.

"iTeleCenter is like an easy button for your business phone solutions."

Starting at $19.95/month

100% free for two weeks. Easy setup. No obligations.

Start a Free Trial

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