About iTeleCenter

iTeleCenter is one of the earliest players in the market, started way back in 1992. When cell phones never existed, and there were only answering machines, iTeleCenter was the first company to offer subscription voicemail service.

About Grasshopper

Founded in 2003, Grasshopper is a virtual phone system provider that's well-known name in the market. They offer toll-free and local numbers and competitive prices in this range with useful features.

⚖️ iTeleCenter VS Grasshopper

We've put together a table that offers you a quick breakdown of pricing and features for both iTeleCenter and Grasshopper.

  • Basic - $19.95
  • Pro - $39.95
  • Grow - $99.95
*Prices subject to change
  • Solo - $29/user/mo
  • Partner - $49/user/mo
  • Small Business - $89/user/mo
Product info
iTeleCenter is a top-rated virtual phone system with 50+ features built for small businesses.
Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises.
  • Call forwarding
  • Business texting
  • Call transfer
  • Call screen and announce
  • Follow‐me find‐me
  • Do not disturb mode
  • Call blocking
  • Manage by phone or online
  • Unlimited call capacity
  • Virtual phone system
  • Programmable extensions
  • Detailed call reports
  • Online inbox
  • Call‐capture
  • Message taking extensions
  • Recorded hotline extensions
  • Ad tracker
  • Auto attendant
  • Voice studio recording Service
  • On-hold music / Custom message
  • Dial‐by‐name directory
  • After hours mode
  • Call recording
  • iPhone App | Android app
  • Q&A extensions
  • Unblockable caller ID
  • Multiple voice Mailboxes
  • New message alerts
  • Missed call Notifications
  • Voicemail to email
  • Read your voicemail
  • Outlook integration
  • Send fax online
  • Receive fax online
  • Co-op advertising
  • Automatic call distribution
  • Conference calling
  • Desktop + mobile apps
  • Voicemail transcription
  • Simultaneous call handling
  • Custom greetings
  • Reporting
  • Ruby receptionist
  • Business texting
  • VoIP/Wi-Fi calling
  • Virtual fax
  • Incoming call control
  • Business phone number
  • Call forwarding
  • Voicemail
  • Extensions
  • Call transfers
  • Instant response
  • Call blasting
  • Voice studio
  • International calling
Customer Support
Phone, live support, ticket, training
*Concierge setup of your account at no charge!
Phone, Ticket, Live support
Types of Customers
Entrepreneurs | Small businesses | Medium sized- businesses | Freelancers
Freelancers | Small business | Medium business
OS Supported
Windows, Mac, Android, iOS
Web-based, Android, iOS. Windows, Mac

🔮 Top-of-the-line features

With iTeleCenter, you get a suite of features and functionalities that make your business communications smooth sailing.
Call forwarding
Call recording
Business texting
VoIP/Wi-Fi calling
Conference calling
Call reporting
Phone extensions
Online faxing
Unlimited calls
Business voicemail
Call blocking
On-hold music

✨ #1 Alternative to Grasshopper - iTeleCenter

Up and running in minutes

With iTeleCenter, you can get a cloud-based phone system in literally 5 minutes! What’s more? iTeleCenter offers free concierge service - support specialist will configure your system for you and have you up and running in no time.

Ease of use

iTeleCenter interface, both web and mobile app, has been designed for the simplest, most intuitive use and configuration. We listened to you, our subscribers, and made the interface convenient for you, based on your requests.

40 million toll-free, local and vanity numbers

With iTeleCenter, browse and find the perfect number for your business from the largest inventory of phone numbers in the US. Over 40 million numbers for sale.

Need help choosing a number? Click here to get in touch with our support team.

Affordable pricing

iTeleCenter provides plans that are perfect for anyone running a small to medium-sized business. iTeleCenter Basic, which is the base-level plan, costs $19.95 per month. The Pro and Grow plans are also very inexpensive — costing $39.95 and $99.95/month respectively.

Grasshopper, on the other hand, will cost you a little more. Grasshopper’s Solo, Partner and small business plan start at $29/month, $49/month and $89/month respectively. They are definitely on the higher side of the spectrum when it comes to pricing.

Designed specifically for entrepreneurs and small businesses

iTeleCenter is literally built only for entrepreneurs, small-midsized businesses. Grasshopper pricing is on the higher side when paid monthly and also charges per user.

Right from pricing, key features such as business texting, phone extensions, VOIP calling, call forwarding, voicemail transcription, etc., iTeleCenter has built everything keeping small businesses in mind.

Customer support

iTeleCenter's customer service is the most powerful competitive differentiator. ITeleCenter provides world-class customer support and makes sure every issue is resolved. With iTeleCenter, you can get assistance on emails, phone, generate tickets, get live support, and training. Our support chats and phone lines are staffed by knowledgeable, human professionals who will understand your specific questions and needs and provide a solution to your specific request.

Grasshopper, on the other hand, does not support training and lacks when it comes to this. For starters, many users review online state that Grasshopper's customer service was lagging behind. Specifically, users have complained that customer support representatives take longer to respond and solve customer issues and didn’t provide satisfactory solutions when troubleshooting problems.

👌 A couple of other things …

Free professional studio recording
Want to answer incoming calls professionally? iTeleCenter will have your custom greeting recorded by their voice studio at no charge. Custom phone greeting can give your business a professional appearance. Grasshopper charges extra $75 If you want to have your custom greetings professionally recorded for your business.
Call forwarding

Seconds count! With simultaneous call forwarding you have the potential to drastically reduce on-hold time for your callers, resulting in greater completion and conversion rates. You choose whether you want iTeleCenter to try reaching you on your forwarding numbers one at a time, or ring them all at once and connect the caller to the first line that answers. Unlike Grasshopper, iTeleCenter does not charge you for this feature.

Conference calling

iTeleCenter's conference calling lets you can host up to 100 participants. Your Conference Calling Bridge has a private dial-in number and a PIN for participants. Your host PIN allows you to control the call. It’s simple to mute and unmute for presentation and Q&A modes and provide a business-quality environment for your conference calls. Grasshopper limit for attendees on a conference call is 10, and this includes you as the main caller.

Free trial

Both providers offer free trials. The only difference is that Grasshopper’s free trial is 7 days, while iTeleCenter offers a 14-day free trial.

Virtual faxes
With Grasshopper, you can only receive faxes and not send. So, if you’re looking to send faxes with Grasshopper , you might have to look into iTeleCenter or other service providers.
Having said that, with iTeleCenter, you can send and receive faxes to other businesses or your clients. Incoming faxes are converted into PDF and delivered to your inbox. By receiving virtual copies of faxes, you can easily view, share, and print faxes at your convenience.
Voicemail transcription
iTeleCenter voicemail transcription is top notch. It allows users to transcribe their voicemail messages so that they can read your voicemails. After using and going through user reviews on Grasshopper's voicemail transcription – it's clear that their voicemail transcription seems a little troublesome and lags behind.
Call recording
iTeleCenter's call recording feature helps you monitor quality assurance and record calls of your customer service agents and sales teams. Furthermore, you can listen, download, and share call recordings via our mobile app or any computer. Unfortunately, Grasshopper does not provide call recording option.
Have an existing business phone number and want to port? iTeleCenter gets it done with 3-5 days whereas, with Grasshopper, it can take between 10-20 days to get your old number connected to your Grasshopper account.

😕 Is Grasshopper good?

Pros Cons
  • Ideal for solo entrepreneurs or small businesses
  • The features are straightforward
  • Flat monthly billing and not per-user charges
  • Multiple call forwarding options
  • Not suitable for medium-sized businesses or large enterprises
  • Grasshopper doesn't support desk phones
  • Inconsistent audio quality
  • Higher starting price point
  • Lackluster voicemail transcription

✌️ Takeaway

The above comparison clearly shows that iTeleCenter is one of the best Grasshopper alternatives if you’re looking for a virtual phone system that’s perfect for small businesses in every way – pricing, customization abilities, customer support, and other such exceptional features. Oh, it can also be setup within 5 minutes!

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