iTeleCenter is one of the earliest players in the market, started way back in 1992. When cell phones never existed, and there were only answering machines, iTeleCenter was the first company to offer subscription voicemail service.
Founded in 2003, Grasshopper is a virtual phone system provider that's well-known name in the market. They offer toll-free and local numbers and competitive prices in this range with useful features.
We've put together a table that offers you a quick breakdown of pricing and features for both iTeleCenter and Grasshopper.
With iTeleCenter, you can get a cloud-based phone system in literally 5 minutes! What’s more? iTeleCenter offers free concierge service - support specialist will configure your system for you and have you up and running in no time.
iTeleCenter interface, both web and mobile app, has been designed for the simplest, most intuitive use and configuration. We listened to you, our subscribers, and made the interface convenient for you, based on your requests.
With iTeleCenter, browse and find the perfect number for your business from the largest inventory of phone numbers in the US. Over 40 million numbers for sale.
Need help choosing a number? Click here to get in touch with our support team.
iTeleCenter provides plans that are perfect for anyone running a small to medium-sized business. iTeleCenter Basic, which is the base-level plan, costs $19.95 per month. The Pro and Grow plans are also very inexpensive — costing $39.95 and $99.95/month respectively.
Grasshopper, on the other hand, will cost you a little more. Grasshopper’s Solo, Partner and small business plan start at $29/month, $49/month and $89/month respectively. They are definitely on the higher side of the spectrum when it comes to pricing.
iTeleCenter is literally built only for entrepreneurs, small-midsized businesses. Grasshopper pricing is on the higher side when paid monthly and also charges per user.
Right from pricing, key features such as business texting, phone extensions, VOIP calling, call forwarding, voicemail transcription, etc., iTeleCenter has built everything keeping small businesses in mind.
iTeleCenter's customer service is the most powerful competitive differentiator. ITeleCenter provides world-class customer support and makes sure every issue is resolved. With iTeleCenter, you can get assistance on emails, phone, generate tickets, get live support, and training. Our support chats and phone lines are staffed by knowledgeable, human professionals who will understand your specific questions and needs and provide a solution to your specific request.
Grasshopper, on the other hand, does not support training and lacks when it comes to this. For starters, many users review online state that Grasshopper's customer service was lagging behind. Specifically, users have complained that customer support representatives take longer to respond and solve customer issues and didn’t provide satisfactory solutions when troubleshooting problems.
Seconds count! With simultaneous call forwarding you have the potential to drastically reduce on-hold time for your callers, resulting in greater completion and conversion rates. You choose whether you want iTeleCenter to try reaching you on your forwarding numbers one at a time, or ring them all at once and connect the caller to the first line that answers. Unlike Grasshopper, iTeleCenter does not charge you for this feature.
iTeleCenter's conference calling lets you can host up to 100 participants. Your Conference Calling Bridge has a private dial-in number and a PIN for participants. Your host PIN allows you to control the call. It’s simple to mute and unmute for presentation and Q&A modes and provide a business-quality environment for your conference calls. Grasshopper limit for attendees on a conference call is 10, and this includes you as the main caller.
Both providers offer free trials. The only difference is that Grasshopper’s free trial is 7 days, while iTeleCenter offers a 14-day free trial.
The above comparison clearly shows that iTeleCenter is one of the best Grasshopper alternatives if you’re looking for a virtual phone system that’s perfect for small businesses in every way – pricing, customization abilities, customer support, and other such exceptional features. Oh, it can also be setup within 5 minutes!
"I frequently recommend iTeleCenter and tout the system’s portability and its ability to make outbound sales calls. It’s a great service, and I don’t have to be stuck in the office to receive business calls. iTeleCenter has a lot of options you don’t need at first but you grow into them. Other places make you pay to add features and it gets costly. With iTeleCenter you get everything you will need at a lower overall price."
"Implementing iTeleCenter in our business model enabled us to advertise one Toll Free number and forward incoming calls directly to our local business line in Tennessee. This means any U.S. or Canadian customer can contact us without incurring long distance charges. iTeleCenter also allows us to seamlessly transfer calls between departments without having to implement an expensive PBX system or install any equipment in our offices."
"iTeleCenter acts as an automatic lead generator. Interested buyers can drive by a home, call to learn more, and the agent gets the lead. The system has helped increase the number of prospects for my business."
"We've been working with iTeleCenter for years and HIGHLY recommend them to all our Friends and Clients. We use them for all our "free recorded messages" - their systems are infallible really and customer service is superb and the price is, in my opinion, way too low compared to the value they provide... iTeleCenter is really like an easy button for your business phone solutions."
"The Direct Selling Women’s Alliance has had the pleasure to work with iTeleCenter for several years. We appreciate their technology as well as their prompt and courteous service."
"Since teaming up with iTeleCenter, the sales process has improved immensely. Our agents set up unique marketing extensions for their listings, ensuring prospective buyers can learn more about individual properties whenever they are ready. Additional extensions offering free audio reports also have proven effective at attracting potential buyers and sellers."
"iTeleCenter put all of my communication needs into one place, at one low price. This has helped me stay organized through the years and I rarely have to update my contact information, as I have kept the same number for so long. My clients only need to know one number, my iTeleCenter number. With the multiple extensions, follow-me's, fax-on-demand, etc."
"We are a Google certified company and we drive traffic to web sites for our clients. All of these sites have forms for prospects to fill out. We added the 800 numbers from iTeleCenter and the results have been amazing. With iTeleCenter we are able to see exactly how many calls came in, the time of day, and the number they called from, and even track the ROI on our PPC campaigns! The iTeleCenter number is one of the most important things we have added to our business."
"iTeleCenter is the most advanced voicemail and communications tool available on the market today. It has increased our advertising conversions and helped us more effectively manage our leads from advertising. iTeleCenter has enabled us to increase the number of leads gathered five-fold by capturing every caller's information. iTeleCenter is a great bargain when you consider that it is a fraction of the cost of a successful ad campaign. It increases conversion rates and makes us money because we can get a far greater return on our ad dollar."