Dialpad Alternative – Dialpad vs iTeleCenter

⚖️ iTeleCenter VS Dialpad

We've put together a table that offers you a quick breakdown of pricing and features for both iTeleCenter and Dialpad.

		Dialpad
Plans	Basic - $19.95 Pro - $39.95 Grow - $99.95 *Prices subject to change	Standard - $15/user/mo Pro - $25/user/mo $29.99/user/mo Enterprise - Quote Based
Product info	iTeleCenter is a top-rated virtual phone system with 50+ features built for small businesses.	Dialpad is a cloud-based business phone system that's most useful for SMBs and sales teams.
Features	Call forwarding Business texting Call transfer Call screen and announce Follow‐me find‐me Do not disturb mode Call blocking Manage by phone or online Unlimited call capacity Virtual phone system Programmable extensions Detailed call reports Online inbox Call‐capture Message taking extensions Recorded hotline extensions Ad tracker Auto attendant Voice studio recording Service On-hold music / Custom message Dial‐by‐name directory After hours mode Call recording iPhone App \| Android app Q&A extensions Unblockable caller ID Multiple voice Mailboxes New message alerts Missed call Notifications Voicemail to email Read your voicemail Outlook integration Send fax online Receive fax online Co-op advertising Automatic call distribution Conference calling	Interactive voice response (IVR) Integrations Screen capture Call history International calling Automatic call distributor Call summary iOS & Android app Call transfer Voice call Call blocking Call parking Caller ID Call waiting Three way call Call flip Virtual receptionist Simultaneous ring Call routing Call forwarding Call recording Call analytics Voicemail Virtual fax Business text messaging Conference calling Custom on-hold music Visual voicemail Dial‐by‐name directory
Customer Support	Phone, live support, ticket, training *Concierge setup of your account at no charge!	Phone, Knowledge base, Online support
Types of Customers	Entrepreneurs \| Small businesses \| Medium sized- businesses \| Freelancers	Small businesses \| Medium business \| Large enterprises
OS Supported	Windows, Mac, Android, iOS	Android, iOS, Windows, Mac

✨ #1 Alternative to Dialpad - iTeleCenter

Up and running in minutes

With iTeleCenter, you can get a cloud-based phone system in literally 5 minutes! What’s more? iTeleCenter offers free concierge service - support specialist will configure your system for you and have you up and running in no time.

Ease of use

iTeleCenter interface, both web and mobile app, has been designed for the simplest, most intuitive use and configuration. We listened to you, our subscribers, and made the interface convenient for you, based on your requests.

40 million toll-free, local and vanity numbers

With iTeleCenter, browse and find the perfect number for your business from the largest inventory of phone numbers in the US. Over 40 million numbers for sale.

Need help choosing a number? Click here to get in touch with our support team.

Affordable pricing

iTeleCenter provides plans that are perfect for anyone running a small to medium-sized business. iTeleCenter Basic, which is the base-level plan, costs $19.95 per month. The Pro and Grow plans are also very inexpensive — costing $39.95 and $99.95/month respectively.

Dialpad, on the other hand, will cost you a lot more. They are definitely on the higher side of the spectrum when it comes to entry-level pricing. (Note: They charge per user) Even when one compares the upper-end service plans, iTeleCenter still emerges as the winner, taking into account the list of features, the ease of use and stellar customer support.

Designed specifically for entrepreneurs and small businesses

iTeleCenter is literally built only for entrepreneurs, small-midsized businesses. Nextiva’s pricing is on the higher side, and they might not be the best fit for someone who’s on a budget.

Right from pricing, key features such as business texting, phone extensions, VOIP calling, call forwarding, voicemail transcription, etc., iTeleCenter has built everything keeping small businesses in mind.

Customer support

iTeleCenter's customer service is the most powerful competitive differentiator. Our support chats and phone lines are staffed by knowledgeable, human professionals who will understand your specific questions and needs and provide a solution to your specific request.

Dialpad most definitely falls a bit short when it comes to customer support. You have to choose their Pro or Enterprise plan to get phone support which can be troublesome because their plans aren’t cheap.

👌 A couple of other things …

Free professional studio recording

Want to answer incoming calls professionally? iTeleCenter will have your custom greeting recorded by the voice studio at no charge. Custom phone greeting can give your business a professional appearance. Dialpad offers one free recording in its professional and enterprise plan. (Max 50 words) They charge an extra $50 If it’s more than 50 words.

Call forwarding

Configure your number to ring multiple devices at once to ensure you never miss an important call again! Drastically reduce the on-hold time for your callers, resulting in greater completion and conversion rates. You choose whether you want iTeleCenter to try reaching you on your forwarding numbers one at a time or ring them all at once and connect the caller to the first line that answers.

With iTeleCenter, you can simultaneously ring up to 5 numbers at once, and Dialpad allows you to ring up to 10 numbers.

Free trial

Both providers offer free trials. The only difference is that Dialpad’s free trial is 7 days, while iTeleCenter offers a 14-day free trial.

SMS keywords

iTeleCenter is the first virtual phone system provider to introduce this feature. No one else offers this feature in the market.

An SMS keyword is a word or phrase that your customers can text to a 10-digit number. Create a list of codes for your number that will auto-text back a message to the person who texts the code to your number.

You can leverage SMS keyword in a number of ways. For instance, you can invite your customers and prospects to text a keyword to:

Receive a coupon code for your product or service
Get notifications of upcoming events
Enter into a giveaway or contest, etc.

Portability

Have an existing business phone number and want to port? iTeleCenter gets it done with 3-5 days whereas, with Dialpad, it can take between 10-20 days to get your old number connected to your Dialpad account.

Pros	Cons
Unlimited calling and texting Multiple third-party integrations Support large enterprises as well	Have to upgrade for phone support App crashes regularly Per-user charges Customer support does not always provide satisfactory solutions

People are talking

Vern Pelzer

co-owner of Jakel Media

"I frequently recommend iTeleCenter and tout the system’s portability and its ability to make outbound sales calls. It’s a great service, and I don’t have to be stuck in the office to receive business calls. iTeleCenter has a lot of options you don’t need at first but you grow into them. Other places make you pay to add features and it gets costly. With iTeleCenter you get everything you will need at a lower overall price."

Cliff Lunsford

CEO of Green Life Outfitters

"Implementing iTeleCenter in our business model enabled us to advertise one Toll Free number and forward incoming calls directly to our local business line in Tennessee. This means any U.S. or Canadian customer can contact us without incurring long distance charges. iTeleCenter also allows us to seamlessly transfer calls between departments without having to implement an expensive PBX system or install any equipment in our offices."

Lisa Sim

Dale Sorensen Real Estate Inc.

"iTeleCenter acts as an automatic lead generator. Interested buyers can drive by a home, call to learn more, and the agent gets the lead. The system has helped increase the number of prospects for my business."

Gina DeLong

Piranha Marketing, Inc.

"We've been working with iTeleCenter for years and HIGHLY recommend them to all our Friends and Clients. We use them for all our "free recorded messages" - their systems are infallible really and customer service is superb and the price is, in my opinion, way too low compared to the value they provide... iTeleCenter is really like an easy button for your business phone solutions."

Nicki Keohohou

Direct Selling Women’s Alliance

"The Direct Selling Women’s Alliance has had the pleasure to work with iTeleCenter for several years. We appreciate their technology as well as their prompt and courteous service."

Irina Netchaev

Keller Williams Pasadena Realtors

"Since teaming up with iTeleCenter, the sales process has improved immensely. Our agents set up unique marketing extensions for their listings, ensuring prospective buyers can learn more about individual properties whenever they are ready. Additional extensions offering free audio reports also have proven effective at attracting potential buyers and sellers."

Vicky Horstman

Votech Rehab, LLC

"iTeleCenter put all of my communication needs into one place, at one low price. This has helped me stay organized through the years and I rarely have to update my contact information, as I have kept the same number for so long. My clients only need to know one number, my iTeleCenter number. With the multiple extensions, follow-me's, fax-on-demand, etc."

Laura Betterly

Yada Yada Marketing, Inc.

"We are a Google certified company and we drive traffic to web sites for our clients. All of these sites have forms for prospects to fill out. We added the 800 numbers from iTeleCenter and the results have been amazing. With iTeleCenter we are able to see exactly how many calls came in, the time of day, and the number they called from, and even track the ROI on our PPC campaigns! The iTeleCenter number is one of the most important things we have added to our business."

Dr. Joseph Rubino

VIP, OxyFresh

"iTeleCenter is the most advanced voicemail and communications tool available on the market today. It has increased our advertising conversions and helped us more effectively manage our leads from advertising. iTeleCenter has enabled us to increase the number of leads gathered five-fold by capturing every caller's information. iTeleCenter is a great bargain when you consider that it is a fraction of the cost of a successful ad campaign. It increases conversion rates and makes us money because we can get a far greater return on our ad dollar."

About iTeleCenter

About Dialpad

⚖️ iTeleCenter VS Dialpad

🔮 Top-of-the-line features

Call forwarding

Call recording

Business texting

VoIP/Wi-Fi calling

Conference calling

Call reporting

Phone extensions

Online faxing

Unlimited calls

Business voicemail

Call blocking

On-hold music