50+ Features

2-Week Free Trial

World-Class Support

About

iTeleCenter is one of the earliest players in the market, started way back in 1992. When cell phones never existed, and there were only answering machines, iTeleCenter was the first company to offer subscription voicemail service.

Dialpad

Founded in 2002, Dialpad is a cloud-based communication and collaboration platform that caters to small, medium, large enterprises and sales teams. Despite being a prominent provider, Dialpad still lacks a few advanced business telephony features.
iTeleCenter is a front runner in the market and manages to be a one-stop-shop for freelancers and SMBs. Their platform gathers all communication channels — voice, collaboration, SMS, chat, and surveys together in one place. This, in turn, helps businesses communicate and build deeper connections with their customers.

iTeleCenter vs Dialpad

We've put together a table that offers you a quick breakdown of pricing and features for both iTeleCenter and Dialpad.

Dialpad

Plans
  • 3 Plans available
  • Basic - $19.95/account/month
  • Pro - $39.95/account/month
  • Grow - $99.95/account/month
  • *Prices subject to change
  • Dialpad

  • 3 Plans available
  • Standard - $15/user/month
  • Pro - $25/user/month
  • Enterprise - Quote Based
Product Info
iTeleCenter is a top-rated Virtual Phone System with 50+ features built for small businesses.

Dialpad

Dialpad is a cloud-based business phone system that's most useful for SMBs and sales teams.
Features
  • Call Forwarding
  • Business Texting
  • Call Screen & Announce
  • Follow‐Me Find‐Me!
  • Do Not Disturb Mode
  • Call Blocking
  • Manage by Phone or Online
  • Unlimited Call Capacity
  • Programmable Extensions
  • Detailed Call Reports
  • Online Inbox
  • Call‐Capture
  • Message Taking Extensions
  • Recorded Hotline Extensions
  • Ad Tracker
  • Auto Attendant
  • Voice Studio Recording Service
  • On-Hold Music / Custom Message
  • Dial‐by‐Name Directory
  • After Hours Mode
  • Call Recording
  • iPhone App | Android App
  • Multiple Voice Mailboxes
  • New Message Alerts
  • Missed Call Notifications
  • Voicemail to Email
  • Read Your Voicemail
  • Outlook Integration
  • Send Fax Online
  • Receive Fax Online
  • Automatic Call Distribution
  • Conference Calling
  • VoIP/Wi-Fi Calling
  • Voicemail Transcription
  • SMS Keywords
  • Call Transfer
  • Auto reply by text

    Dialpad

  • Interactive Voice Response (IVR)
  • Integrations
  • Screen Capture
  • Call History
  • International Calling
  • Automatic Call Distributor
  • Call Summary
  • iOS & Android app
  • Call Transfer
  • Voice Call
  • Call Blocking
  • Call Parking
  • Caller ID
  • Call Waiting
  • Three Way Call
  • Call Flip
  • Virtual Receptionist
  • Simultaneous Ring
  • Call Routing
  • Call Forwarding
  • Call Recording
  • Call Analytics
  • Voicemail
  • Virtual Fax
  • Business Text Messaging
  • Conference Calling
  • Custom On-Hold Music
  • Visual Voicemail
  • Dial‐by‐Name Directory
Customer Support
Phone, Live Support, Ticket, Training

*Concierge setup of your account at no charge!

Dialpad

Phone, Knowledge Base, Online Support
Types of Customers
Entrepreneurs| Small Business | Medium Business | Freelancers

Dialpad

Small Businesses | Medium Business | Large Enterprises
OS Supported
Windows, Mac, Web-based, Android, iOS

Dialpad

Android, iOS, Windows, Mac

#1 Alternative to Dialpad - iTeleCenter

Top-of-the-Line Features

Search a Toll Free and Local Phone Numbers
With iTeleCenter, you get a suite of 50+ features and functionalities that make your business communications smooth sailing.

Key features include:

Call Forwarding
VoIP/Wi-Fi Calling
Extensions for Depts & Employees
Business Voicemail
Call Recording
Conference Calling
Online Faxing
Call Blocking
Business Texting
Call Reporting
Unlimited Calls
On-Hold Music
Up and Running in Minutes With iTeleCenter, you can get a cloud-based phone system in literally 5 minutes! What’s more? iTeleCenter offers free concierge service - support specialist will configure your system for you and have you up and running in no time.
Affordable Pricing iTeleCenter provides plans that are perfect for anyone running a small to medium-sized business. iTeleCenter Basic, which is the base-level plan, costs $19.95 per month. The Pro and Grow plans are also very inexpensive — costing $39.95 and $99.95/month respectively. 
Dialpad, on the other hand, will cost you a lot more. They are definitely on the higher side of the spectrum when it comes to entry-level pricing. (Note: They charge per user) Even when one compares the upper-end service plans, iTeleCenter still emerges as the winner, taking into account the list of features, the ease of use and stellar customer support.
Ease of Use iTeleCenter interface, both web and mobile app, has been designed for the simplest, most intuitive use and configuration. We listened to you, our subscribers, and made the interface convenient for you, based on your requests.
40 Million Toll-Free, Local & Vanity Numbers With iTeleCenter, browse and find the perfect number for your business from the largest inventory of phone numbers in the US. Over 40 million numbers for sale. Need help choosing a number? Click here to get in touch with our support team.
Designed Specifically for Entrepreneurs & Small Businesses iTeleCenter is literally built only for entrepreneurs, small-midsized businesses. Nextiva’s pricing is on the higher side, and they might not be the best fit for someone who’s on a budget.
Right from pricing, key features such as business texting, phone extensions, VOIP calling, call forwarding, voicemail transcription, etc., iTeleCenter has built everything keeping small businesses in mind.
World- Class Customer Support iTeleCenter's customer service is the most powerful competitive differentiator. Our support chats and phone lines are staffed by knowledgeable, human professionals who will understand your specific questions and needs and provide a solution to your specific request.
Dialpad most definitely falls a bit short when it comes to customer support. You have to choose their Pro or Enterprise plan to get phone support which can be troublesome because their plans aren’t cheap.

A few other general things to look into

while comparing iTeleCenter and Dialpad,

Free Professional Studio Recording
Want to answer incoming calls professionally? iTeleCenter will have your custom greeting recorded by the voice studio at no charge. Custom phone greeting can give your business a professional appearance. Nextiva offers one free recording in its professional and enterprise plan. (Max 50 words) They charge an extra $50 If it’s more than 50 words.
SMS Keywords
iTeleCenter is the first virtual phone system provider to introduce this feature. No one else offers this feature in the market.
An SMS keywords is a word or phrase that your customers can text to a 10-digit number. Create a list of codes for your number that will auto-text back a message to the person who texts the code to your number.
You can leverage SMS keywords in a number of ways. For instance, you can invite your customers and prospects to text a keyword to:
  • Receive a coupon code for your product or service
  • Get notifications of upcoming events
  • Enter into a giveaway or contest, etc.
Call Forwarding
Configure your number to ring multiple devices at once to ensure you never miss an important call again! Drastically reduce the on-hold time for your callers, resulting in greater completion and conversion rates. You choose whether you want iTeleCenter to try reaching you on your forwarding numbers one at a time or ring them all at once and connect the caller to the first line that answers.
With iTeleCenter, you can simultaneously ring up to 5 numbers at once, and Nextiva allows you to ring up to 10 numbers.
Free trial
Both providers offer free trials. The only difference is that Nextiva’s free trial is 7 days, while iTeleCenter offers a 14-day free trial.
Portability
Have an existing business phone number and want to port? iTeleCenter gets it done with 3-5 days whereas, with Nextiva, it can take between 10-20 days to get your old number connected to your Nextiva account.

Is Dialpad Good?

Pros

  • Unlimited calling and texting
  • Multiple third-party integrations
  • Support large enterprises as well

Cons

  • Have to upgrade for phone support
  • App crashes regularly
  • Per-user charges
  • Customer support does not always provide satisfactory solutions

Bottom Line

While Dialpad offers many features that are perfect for any business, you will have to fork out a significant amount to get most of their features. If you're running a small business, every penny matters. For that reason, you need a phone system that's reliable, cost-effective and packed with tons of features. iTeleCenter is a great Dialpad alternative at a fraction of the cost. iTeleCenter offers a 14-day free trial as well. Cancel anytime. No strings attached.

Over 100,000 small Businesses Trust iTeleCenter !

Here's what a few of them have to say.

Vern Pelzer, Jakel Media

"It's a great service, and I don't have to be stuck in the office to receive business calls."

Gina DeLong, Piranha Marketing, Inc.

"iTeleCenter is like an easy button for your business phone solutions."

Starting at $19.95/month

100% free for two weeks. Easy setup. No obligations.

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