So I bet you’re wondering what exactly ARE Virtual Phone Numbers?
Sometimes people hear the word ‘virtual’ and they assume it is something hi-tech or sci-fi and tend to shy away from it. Have no fear – here’s a simple explanation that should remove the mystery surrounding it.
A virtual phone number is a real phone number. It can be either a local number with an area code in a specific city/state or a toll free number with an 800, 855, 866, 877, or 888 area code.
What makes it virtual is that it does not ring to a specific line – it is not tied to a landline or a mobile phone. Instead, it rings to a virtual phone system like iTeleCenter.
Calls made to a virtual number are processed by the system and follow whatever call forwarding rules you have set up on your account. If you have direct-connect set up, the calls will forward directly to the cell phone or landline you designated on your account. If you have call screen and announce activated, callers will be prompted to record their name for you to hear before accepting or rejecting the call. If call forwarding is off or you reject or simply cannot take the call, the caller will be sent to voicemail.
And the benefits of using a virtual number?
- Make your business sound more professional with the use of a toll free number that is not tied to a specific physical office.
- Provide a local presence in any city or state without having to physically be there.